Racefuly™ — Return Policy
Important return eligibility, request, shipping-cost, and refund information in one place.
30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery .
Return Condition
Items should generally be unused, unworn, in original condition, and returned with original packaging.
How to Request a Return
Contact service@racefuly.com with the order number, item, reason, and relevant photos or videos.
Refund Timing
Approved refunds are generally issued within 5–10 business days after the returned item is received and inspected.
Full Return Policy
Racefuly™ — Return Policy
Operated by Shenzhen Xingwang Technology Co., Ltd. | Legal Representative: Wang Zhendu
Customer Support: service@racefuly.com
Business Address: Room 601, No. 85, Zone 3, Sanhe Overseas Chinese New Village, Huarong Community, Dalang Subdistrict, Longhua District, Shenzhen City, China
30-Day Return Window ↩️
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item must generally be:
- Unused
- Unworn, where applicable
- In its original condition
- Returned with its original packaging
How to Request a Return
Contact service@racefuly.com and provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photos or videos where relevant
Please do not send an item back before receiving return instructions.
Once your request is reviewed and approved, our customer service team will provide the appropriate return address and instructions.
For preference-based returns, customers are generally responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs resulting from our error.
Approved refunds are generally issued through the original transaction channel within 5–10 business days after the returned item has been received and inspected. Additional processing time may depend on the relevant financial institution.
This policy does not limit any consumer rights that cannot lawfully be excluded.